ninjahoki Platform Privacy Notice

This page describes what we collect when you use ninjahoki and how we keep that data protected. We at ninjahoki take your privacy seriously. Our platform operates in supported jurisdictions where local law permits, and we follow data-protection principles that apply to our service area.

We collect personal information only to verify your identity, process your deposits and withdrawals, and deliver our sportsbook, live-dealer, and slot services. Your data stays with us and our trusted processors — we do not sell it to third parties for marketing.

Our ninjahoki account system requires email, phone, and identity documents (KYC) before you can fund an account. We also track your login history, game activity, and payment transactions to detect fraud and comply with local regulations.

What We Collect on ninjahoki

We collect your email address, phone number, full name, date of birth, and national ID number when you open an account. We also ask for a residential address and, in some cases, a selfie with your ID to confirm you are the account holder. This information is mandatory for account verification and compliance with Indonesian financial regulations.

Once you deposit funds, we record your payment method — whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We store the transaction amount, date, and status. We do not store your full card or wallet credentials; our payment processors handle that encryption.

We track your login times, device type (Android app, iOS browser, or desktop), IP address, and game activity — which markets you view, which live-dealer tables you join, which slots you play. This data helps us detect unusual account access and prevent fraud.

How We Use Your Data

We use your identity information to verify you are who you claim to be and to comply with anti-money-laundering (AML) rules. We use your payment data to process deposits and withdrawals and to reconcile your account balance. We use your activity logs to detect fraud, enforce our terms, and improve our platform's security.

We may contact you by email or SMS if we detect suspicious activity on your ninjahoki account, if you request a withdrawal, or if we need to update you on service changes. We do not send marketing emails unless you opt in.

Our servers may sit outside your jurisdiction — some data is processed in data centres in Singapore or other supported regions. We ensure all transfers are encrypted and comply with data-protection standards applicable to our service area.

Third-Party Processors

We share your data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners) only to complete your transaction. We also share anonymised activity data with our fraud-detection vendor to protect all ninjahoki users. We do not share your personal information with advertisers or data brokers.

Our customer-support team may access your account history to help resolve disputes or answer questions about your deposits and withdrawals. All staff sign confidentiality agreements.

Your Rights

You have the right to request a copy of the personal data we hold about you. You can ask us to correct inaccurate information or delete your account and associated data, subject to legal retention requirements. You can also withdraw consent for us to contact you by email or SMS.

To exercise these rights, contact our support team via the ninjahoki platform. We will respond within 14 days. If you believe we have mishandled your data, you may lodge a complaint with the data-protection authority in your jurisdiction.

Data Retention and Security

We keep your account data for as long as your ninjahoki account is active, plus seven years after closure to comply with financial regulations. We delete cookies and session data when you log out. We use industry-standard encryption (TLS 1.2+) to protect data in transit and at rest.

Our platform undergoes regular security audits. We do not guarantee absolute security — no online service can — but we undertake to follow standard security practices and respond promptly to any breach.

Our ninjahoki privacy policy may change as we update our service or comply with new regulations. We will notify you of material changes by email or by posting a notice on the platform. Your continued use of ninjahoki after such notice means you accept the updated policy.

Contact ninjahoki

If you have questions about how we handle your data on ninjahoki, or if you wish to exercise your privacy rights, contact our support team through the platform or email us directly. We are available to assist users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

Our services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of ninjahoki comply with their own jurisdiction's law.